Refund policy

30-Day Performance Guarantee

We stand behind the quality and performance of our Hair Straightening Brush and want every customer to have a great experience using it. Thousands of customers use the brush successfully to achieve smooth, straight hair quickly and easily.

Because of this, we offer a 30-Day Performance Guarantee. This guarantee is intended to protect customers who have genuinely used the product and found that it does not work for them.

Our guarantee is based on product performance, not change-of-mind purchases. Due to previous abuse of refund policies common in ecommerce, certain requirements must be met for a refund to be approved.

Performance Guarantee

Our guarantee covers situations where the product does not work for your hair type after being properly tested.

Refunds are not issued for unopened, unused, or change-of-mind purchases.

The product must be opened, powered on, and tested as intended in order to qualify for a refund under this guarantee.

Step 1: Contact Support First

Before submitting a refund request, please contact our support team.

Our team will help you get the best possible results from your brush. Many customers find that small adjustments make a big difference in performance.

Our support team can assist with:

• Choosing the correct temperature setting
• Recommending the best brushing technique
• Adjusting usage for your hair type
• Troubleshooting any issues you may be experiencing

Many customers achieve excellent results after making small adjustments based on our recommendations.

Our goal is always to help you successfully use the product before considering a refund.

Step 2: Video Proof of Use

If the product still does not work for you after following our support guidance, you may submit a refund request.

To ensure fairness and prevent fraudulent claims, video proof is required for all refund requests.

Please provide a 30–60 second video clearly showing:

• The product being powered on
• The brush heating up and operating normally
• You using the brush on your hair
• The results demonstrating the issue you experienced
• A brief explanation of why the product did not work for you

This allows our team to confirm that the product was properly tested and helps us verify the issue.

Refund requests submitted without video proof will not be eligible for approval.

Step 3: Proper Product Use

The product must be used according to the instructions provided with the product.

For best results:

• Hair should be dry before use
• Hair should be brushed and sectioned before straightening
• The appropriate temperature setting should be selected for your hair type
• The brush should be used with slow strokes from root to tip

If the video provided shows that the product was used incorrectly, our support team may provide additional guidance before approving a refund request.

Step 4: Refund Request Timeframe

Refund requests must be submitted within 30 days of the delivery date.

Requests made after this period will not be eligible for refund consideration.

Customers are encouraged to test the product soon after receiving it to ensure it works well for their needs.

Step 5: Product Return Requirements

If a refund request is approved, you may be required to return the product before a refund is issued.

Returned products must:

• Be the original item purchased
• Be returned in reasonable condition
• Not be intentionally damaged or altered

Once the returned item is received and inspected, the refund will be processed using the original payment method.

Return shipping costs may apply unless the product is confirmed to be defective.

Defective or Damaged Products

If your product arrives damaged, faulty, or does not power on, please contact our support team immediately.

Defective products will be handled separately from standard performance guarantee claims and may qualify for a replacement or refund without performance verification.

Abuse Prevention

Our guarantee exists to support customers who have genuinely tried the product but were unable to achieve the expected results.

Unfortunately, refund policies are sometimes abused by individuals who purchase products with no intention of using them.

For this reason, we reserve the right to decline refund requests where:

• The product has clearly not been used
• Video proof of use is not provided
• The request is submitted outside the 30-day period
• Evidence suggests misuse of the refund policy

These measures help ensure we can continue offering high-quality products at fair prices to our customers.

Our Commitment to Customer Satisfaction

Our goal is simple: we want every customer to have a positive experience and achieve great results with our Hair Straightening Brush.

If you are having difficulty using the product, our support team is always available to help you get the best results possible.

In many cases, customers who initially struggle with technique or temperature settings find that the brush works extremely well once these adjustments are made.

We are here to help ensure you get the most value from your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support[at]contourcommerce.com